Please bring a list of your medications
when you visit triage.

Welcome
MountainView Regional Medical Center’s
team of medical professionals provides
patients with quality care delivered in a
friendly and compassionate manner.
Emergency Department (ED) physicians
and nurses are trained in emergency
medicine, critical care and life support.

What to Expect When You Arrive
At MountainView Regional Medical Center,
our goal is for each patient to receive the
appropriate care needed in the shortest
amount of time possible.

Confidentiality – All of the information you
provide remains confidential.

Triage – A member of the ED staff will perform
a medical screening exam, which will include
blood pressure, pulse and temperature.
Triage helps the staff determine the urgency of
your condition. A triage nurse sees all ED
patients, even those who arrive by ambulance. It
is important to remember that patients with the
most serious or life-threatening illnesses or
injuries will be seen first.

Valuables – Your belongings are your
responsibility. Please leave anything you don’t
need with your family or friends. These items
may include a purse, wallet, jewelry, clothing,
glasses, dentures and medications.

Registration – Vital information must be
gathered and treatment consent forms must be
signed. Only after you have been assessed will
you be asked for financial and insurance
information. Registration can be done at the
bedside, if necessary.

Minor Care –We treat patients with non-urgent
illnesses in Minor Care. In this setting, you will
be seen by a nurse practitioner or physician
assistant. If you are treated in Minor Care, you
will be asked for payment prior to treatment.

Emergency Department – If your condition
requires emergent care, you will be treated in the
Emergency Department.While in a room, you
will be seen by a nurse who will ask you
additional medical questions. At this time, we
will begin the appropriate tests, procedures and
treatment. Your wait time will vary depending
on the complexity of your tests. The team may
need results before continuing your treatment.
While you are in the room, you will frequently
be updated on the progress of your care. If you
need help at any time, please do not hesitate to
ask. Your call button is also available to alert
your nurse.

Discharge – If hospital care is recommended,
you will be admitted. If appropriate treatment
services are not available at our hospital, we will
help make arrangements for transfer to an
appropriate facility. If you are well enough to
return home, after-care instructions will be
given. Please review your instructions carefully
and feel free to ask questions.

Who is Caring for Me?

Physicians – ED physicians are specially trained
to treat patients who are acutely ill.

Physician Assistants – Physician assistants work
under the supervision of ED physicians.

Nurse Practitioners – Nurse practitioners have
advanced degrees and are licensed to practice
medicine in collaboration with physicians. They
can prescribe medication and care for the needs
of ED patients.

Registered Nurses – Our registered nurses
undergo special training to care for patients in
our ED. They will monitor your condition, help
you with medication and give you instructions
for care after you are discharged from the ED.
They will also communicate with your family
and loved ones to keep them informed of your
condition, if you so desire.



Frequently Asked Questions

How Long Will Have to Wait?
Our ED staff works hard to provide prompt
care.Wait time can vary.
• If your condition is not life threatening,
you may have to wait,
depending on the condition of the
other patients in the Emergency
Department.
• If there is an influx of patients, your
wait time may be extended.

Can I have Visitors?
Visitors are welcome, but the ED is a busy
place and the number of visitors may be
limited. At times, visitors are not permitted.
The staff will keep you informed in these
situations.Visitors are asked to stay clear of
hallways and doorways. During flu and RSV
season, visitors less than 14 years of age will
not be allowed for their own protection.

May I Have Medication for Pain?
Often pain medication can hide symptoms,
so medication is only given after you have
seen the physician. Let the staff know if you
are in pain and other accommodations may
be provided.

May I Eat or Drink?
Some tests require an empty stomach.
Therefore, it is not recommended that you
eat or drink unless you have a medical
condition that requires food or drink.